BNBOPSBy OIC Facility Services AB

BNBOPS COMPLETE — HANDS-OFF PROPERTY OPERATIONS

Your property. Their experience. Our responsibility.

Professional short-term rental operations with fixed monthly management fees, coordinated guest services and booking payments made directly to you.

Discover Complete
Four views of a Scandinavian property: house and garden, bedroom, dining room and enclosed veranda.

BNBOPS COMPLETE

Your property deserves professional care. Your guests deserve a great experience.

BNBOPS Complete coordinates the agreed daily operations of your short-term rental property, from reservation communication and guest support to professional cleaning, textiles and guest preparation.

You remain the host and retain control of your booking income. We take responsibility for coordinating the agreed operations that help your property deliver a consistent guest experience.

Our goal is simple: a professionally managed property, satisfied guests and an operating model designed around your interests.

OUR OPERATING PRINCIPLE

We manage your property. Not your money.

BNBOPS Complete, operated by OIC Facility Services AB, is a property management service — not a payment intermediary.

We do not collect your booking revenue, hold your earnings or decide when you get paid.

Your booking platforms pay you directly. We coordinate the agreed property operations and invoice you separately for the services we provide.

You keep control of your property and booking income. We take care of the operations that help your property earn it.

BNBOPS COMPLETE

Why choose BNBOPS Complete?

A coordinated operating model designed around your property, your guests and your interests.

Fixed monthly management fee

Your management charge does not automatically increase when your booking revenue grows.

Booking payments directly to you

Rental platforms pay you directly. BNBOPS does not collect or distribute your booking earnings.

One coordinated operating service

Guest communication, cleaning, textiles and property preparation are coordinated together.

Guest experience comes first

Consistent preparation and responsive communication help create positive guest experiences.

Service scope

What is included in BNBOPS Complete?

Coordinated property operations designed to deliver a consistent guest experience.

01Listing & Revenue Management
  • Create, maintain and optimize property listings on agreed booking platforms.
  • Establish the property's pricing strategy and manage nightly rates within agreed commercial boundaries.
  • Review seasonal demand, occupancy, booking lead times and relevant market conditions to optimize pricing.
  • Manage booking availability, minimum stays, maximum stays and reservation restrictions.
  • Decide whether cleaning fees are included in accommodation prices or charged separately.
  • Normally limit individual reservations to 13 consecutive nights. Longer stays require an agreed cleaning and inspection arrangement.
  • Review listing descriptions, amenities and photographs and recommend improvements. New professional photography is separately agreed.
  • Monitor booking performance and adjust the agreed pricing and availability strategy when appropriate.
02Reservations & Guest Management
  • Coordinate reservation enquiries, booking-related communication and agreed operational requests.
  • Assess reservation risks using relevant information legitimately available through booking platforms.
  • Review platform-provided guest verification indicators and reservation details where available.
  • Confirm guest numbers, property rules and relevant check-in requirements.
  • Prepare and communicate arrival information, property instructions and access arrangements.
  • Coordinate check-in and provide remote assistance with access-related questions.
  • Respond to guest questions and operational concerns through agreed communication channels.
  • Coordinate agreed special arrangements and reservation-related exceptions.
  • Communicate checkout instructions and coordinate departure-related matters.
  • Coordinate preparation for the next reservation.
  • Collect, document and securely store belongings left behind by guests.
  • Notify relevant parties and coordinate the return of forgotten belongings. Shipping and courier costs are separate.
03Cleaning & Guest Preparation
  • BNBOPS Complete requires BNBOPS Advanced for cleaning and textile operations.
  • Coordinate professional cleaning and property preparation between reservations.
  • Manage the agreed bedding, bathroom textiles and guest-preparation arrangements through BNBOPS Advanced.
  • Coordinate agreed welcome products, guest necessities and replenishment through BNBOPS Advanced.
  • Maintain the agreed guest-ready presentation and cleanliness standards.
  • Coordinate cleaning and property inspections at agreed intervals, normally no more than 14 days apart during continuous occupancy.
  • Identify and report relevant property issues discovered during turnover.
  • BNBOPS Advanced cleaning, textile arrangements and guest supplies are charged separately from the Complete management fee.
04Property Protection & Security
  • Inspect the property between guest stays for missing, damaged or broken items.
  • Document relevant property conditions and incidents with photographs.
  • Perform agreed visual safety checks and report visible hazards or equipment concerns.
  • Manage agreed lockbox access procedures and change access codes when operationally necessary.
  • Coordinate the removal or expiration of previous guest access permissions where supported.
  • Manage compatible smart-lock access arrangements when installed and operationally supported.
  • Coordinate access-security incidents and report relevant concerns to the owner.
  • Specialist security equipment, installations and external services are charged separately.
05Maintenance Management
  • Identify and document maintenance concerns discovered during inspections or reported by guests.
  • Assess operational maintenance requests and determine the appropriate next steps.
  • Coordinate agreed minor maintenance activities and owner-authorized repairs.
  • Arrange appropriately qualified specialist contractors when required.
  • Coordinate contractor access and follow up on repair completion.
  • Inform the owner about significant maintenance matters and obtain approvals where required.
  • External contractor work, replacement parts, materials and physical maintenance interventions are charged separately.
06Emergency Assistance
  • Provide remote guest support and coordinate urgent property-related incidents.
  • Assess reported access failures, water leaks, heating problems, safety concerns and other urgent operational issues.
  • Coordinate appropriate emergency escalation and notify the owner when necessary.
  • Arrange available on-site assistance through OIC personnel in Stockholm and Uppsala when required.
  • Coordinate external emergency specialists or services when necessary.
  • On-site interventions, external emergency services and related physical costs are charged separately.
  • On-site attendance depends on operational availability and circumstances; no fixed response time is guaranteed.
07Claims & Insurance Assistance
  • Inspect the property after guest departures and document relevant damage or missing items.
  • Collect photographs, inspection observations and other available supporting evidence.
  • Prepare and administer guest damage or missing-item claims through booking platforms where permitted.
  • Assist the owner with documentation for relevant insurance claims.
  • Track claim progress and communicate relevant updates to the owner.
  • Coordinate approved repairs or replacements when necessary.
  • Claim approval and reimbursement are not guaranteed.
  • Repair costs, insurance deductibles and external professional expenses are charged separately.
08Owner Communication & Reporting
  • Provide a weekly property operations and health report.
  • Summarize property condition, cleanliness, damage, missing items and maintenance concerns.
  • Report recent, current and upcoming bookings, occupancy and available nights.
  • Summarize guest reviews, feedback and recurring operational concerns.
  • Report relevant listing, pricing, availability, amenity and photograph updates.
  • Summarize cleaning, textile, guest-supply and guest-related activities.
  • Track outstanding claims, repairs, replacements and matters requiring owner approval.
  • Coordinate owner personal-use calendar blocks with at least 30 calendar days of advance notice.
  • Only unbooked nights may be blocked for owner use. Confirmed guest reservations must be honored.
  • Coordinate operational communication with housing associations or building management when authorized by the owner.
  • The owner remains responsible for obtaining rental permissions and meeting applicable legal requirements.
  • A dedicated owner portal is under development and will be introduced when available.

COMING SOON

Owner Portal

We are developing a dedicated owner portal where you will be able to access important property information, reservation updates and operational reports in one place.

Until the portal becomes available, BNBOPS Complete provides regular owner communication and weekly property reports.

BNBOPS COMPLETE

What you should know before estimating your earnings

YOUR RESPONSIBILITIES

Your property. Your control.

  • You remain the host and receive booking payments directly from the platforms.
  • You retain responsibility for ownership matters, permissions and decisions outside the agreed management scope.
  • BNBOPS Complete requires you to appoint an authorized OIC Facility Services AB representative as an operational co-host. This allows us to manage reservations, guest communication, pricing and other agreed services on your behalf.
  • BNBOPS requires operational access to reservation information, guest communication, listing management, pricing, booking conditions and availability, subject to each platform's permissions.
  • You retain control of booking payouts and financial account settings. We do not require your personal platform password.
  • You may use your property personally by notifying BNBOPS at least 30 calendar days before the first requested night.
  • If you block available dates yourself, you must also notify BNBOPS so we can coordinate the booking calendar and property operations.
  • Personal-use dates cannot replace confirmed guest reservations.
  • BNBOPS coordinates the cleaning, textile and guest operations included in Complete to maintain consistent service quality.

PRICING MODEL

Fixed management fees. No booking commission.

  • BNBOPS Complete uses a fixed monthly management charge instead of taking a percentage of accommodation revenue.
  • The management charge does not automatically increase when your booking revenue grows.
  • Cleaning turnovers and agreed Advanced arrangements are charged according to the applicable service pricing.
  • OIC Facility Services AB invoices you directly for the services provided.

BNBOPS Complete

How much could you keep?

Compare your estimated earnings with BNBOPS and traditional property managers.

1. Your property

Tell us about your property so we can calculate the correct cleaning price.

Property setup

1 bathroom, toilet or wet room is included in the base price. Each additional unit costs 300 SEK.

300 SEK per sofa bed and turnover. Each sofa bed represents two sleeping places.

Calculated sleeping capacity is 2. Guest capacity is used to verify the property sleeping configuration.

200 SEK per additional living room and turnover.

200 SEK per additional dining area and turnover.

Travel expenses may apply outside our regular service areas. Any additional charge will be confirmed in advance.

Fireplace or wood-burning stove cleaning is available separately on request. Please inform us in advance so suitable equipment can be brought. Chimney sweeping is not included.

2. Your rental expectations

Enter your expected nightly price and booking conditions.

This simulation uses a 15.5% Airbnb-style host platform fee by default. Actual fees may vary.

Guest cleaning payment

3. Compare with Property Management Companies

We compare with Property Management Companies charging 20% or 25% of accommodation revenue as a management commission.

Enter your details to estimate your potential earnings.

The amounts show estimated owner earnings after the platform fees, cleaning costs and management charges included in this calculation.

The 20% and 25% comparisons are based on the selected assumptions. Other property managers may have different terms and additional charges.

Rent, financing, utilities, insurance, taxes, maintenance and other ownership expenses are not deducted. Possible additional competitor charges for welcome treats and necessities are not quantified.

This calculation is an estimate and does not guarantee bookings or income.

BNBOPS COMPLETE

How BNBOPS Complete works

01

Property assessment

We assess your property's configuration, readiness and operational requirements.

02

Operating setup

We establish the agreed guest procedures, authorized operational co-host access, listing permissions, pricing and booking rules, Advanced cleaning, textiles and supplies.

03

Daily operations

We coordinate guest communication and property preparation throughout the booking cycle.

04

Owner oversight

You receive booking payments directly and retain control over your property and income.

Frequently asked questions

Who receives the booking payments?

The booking platforms pay you directly. BNBOPS does not collect or distribute your booking revenue.

Does BNBOPS charge a percentage of my booking revenue?

No. BNBOPS Complete is charged at a fixed monthly fee. Applicable BNBOPS Advanced services are charged separately.

Who communicates with guests?

Guest communication and remote support are included in BNBOPS Complete. Physical interventions are charged separately.

Can I use another cleaning company?

BNBOPS Complete requires BNBOPS Advanced for cleaning and textile operations.

Are the calculator results guaranteed?

No. These are estimates based on the information entered and the financial assumptions shown. The calculator is particularly useful for comparing BNBOPS Complete with property management companies (PMCs) that charge a percentage-based management fee.

How does BNBOPS screen guests?

We review reservation information and verification indicators available through booking platforms, assess relevant booking risks and coordinate appropriate follow-up.

Does BNBOPS optimize accommodation prices?

Yes. Complete includes pricing strategy, rate management, booking restrictions and ongoing optimization based on booking performance and relevant market conditions.

Who handles maintenance and repairs?

BNBOPS coordinates maintenance, qualified specialists and repair follow-up. Physical work, materials and external contractor costs are charged separately.

What happens in an emergency?

BNBOPS provides remote emergency coordination and can arrange available on-site assistance in Stockholm and Uppsala. Physical interventions and external emergency services are charged separately.

Does BNBOPS help with damage and insurance claims?

Yes. We document relevant damage, collect supporting evidence and assist with eligible platform and insurance claims. Reimbursement cannot be guaranteed.

BNBOPS COMPLETE

Ready to explore BNBOPS Complete?

Tell us about your property and let us discuss how BNBOPS Complete can work for you. We will contact you to arrange an introductory meeting.

Book a Meeting

BNBOPS COMPLETE

Book a meeting

Tell us a little about yourself and your property. We aim to contact you within one business day to arrange an introductory meeting.

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